Transform Your Outdoor Paradise

1. Service Agreement

Garden Gem Solutions provides professional landscape design, installation, and maintenance services. By engaging our services, you agree to these terms and conditions.

2. Consultation and Design

Initial consultations are provided free of charge and include site assessment and preliminary recommendations. Detailed design services require a separate agreement and deposit.

3. Installation Services

All installation work includes a 1-year warranty on plants and 2-year warranty on hardscaping elements. Warranty coverage excludes damage from weather extremes, neglect, or unauthorized modifications.

4. Payment Terms

Projects require a 50% deposit to commence work, with final payment due upon completion. Maintenance services are billed monthly in advance.

5. Cancellation Policy

Services may be cancelled with 48-hour notice. Deposits for design work are non-refundable after design process begins.

6. Liability

We maintain comprehensive insurance coverage. Our liability is limited to the value of services provided. Client is responsible for marking underground utilities before work begins.

Information We Collect

We collect personal information including name, address, phone number, and email when you request our services. Property information and photos may be collected for design purposes.

How We Use Your Information

Personal information is used solely to provide landscaping services, including consultations, project management, and ongoing maintenance scheduling. We may use your information to send seasonal care reminders and service updates.

Information Sharing

We do not sell, trade, or share your personal information with third parties except as required by law or with your explicit consent. Subcontractors working on your project may receive necessary contact information.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Digital files are stored securely and access is limited to authorized personnel.

Data Retention

Client information is retained for the duration of our business relationship and for 7 years thereafter for warranty and legal purposes. You may request deletion of your information at any time.

Your Rights

You have the right to access, correct, or delete your personal information. Contact us to exercise these rights or if you have privacy concerns.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality including contact forms and user preferences.

Analytics Cookies: Help us understand visitor behavior and improve our website performance.

Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness.

Preference Cookies: Remember your settings and preferences for future visits.

Managing Cookies

You can control cookie settings through our consent banner or your browser settings. Disabling certain cookies may limit website functionality.

Third-Party Cookies

We may use third-party services like Google Analytics that place their own cookies. These services have their own privacy policies governing cookie use.

Cookie Retention

Cookies are retained for varying periods depending on their purpose, from session-only to up to 2 years for preference cookies.

Copyright Policy

Garden Gem Solutions respects intellectual property rights and expects users to do the same. We respond to valid DMCA takedown notices regarding copyright infringement.

Reporting Copyright Infringement

If you believe your copyrighted work has been infringed upon on our website, please provide the following information:

• Description of the copyrighted work claimed to be infringed
• Location of the allegedly infringing material on our website
• Your contact information including address, phone, and email
• Statement of good faith belief that use is not authorized
• Statement that information is accurate and you are authorized to act
• Electronic or physical signature of copyright owner

Counter-Notification

If you believe material was removed in error, you may submit a counter-notification with required legal elements as specified in DMCA regulations.

Contact for DMCA Notices

Send DMCA notices to: [email protected] with subject line "DMCA Notice"

Repeat Infringers

We may terminate relationships with users who repeatedly infringe upon copyright rights of others.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You can request copies of your personal data and information about how we process it.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You can request limitation of how we process your personal data.

Right to Data Portability

You can request transfer of your data to another organization in a structured format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing.

Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects.

Data Protection Officer

Contact our DPO at [email protected] for data protection inquiries.

Supervisory Authority

You have the right to lodge complaints with your local data protection authority.

Legal Basis for Processing

We process personal data based on contract performance, consent, legitimate interests, and legal obligations.